Refund & Return Policy
Because of the personal and handcrafted nature of the products offered through Between Two Worlds, all sales are final. I do not accept returns, exchanges, or offer refunds for products once an order has been placed.
I encourage you to read product descriptions carefully and reach out with any questions before purchasing. I want you to feel confident about what you're ordering.
Damaged, Incorrect, or Unexpected Issues
If your order arrives damaged, defective, incorrect, or there is another issue with your purchase, please contact me as soon as possible at betweenvworlds@gmail.com with your order information and, when helpful, photographs of the issue.
While returns and refunds are not generally offered, I genuinely want everyone who supports Between Two Worlds to feel good about their experience. I will consider issues on a case-by-case basis and, when appropriate, may offer another resolution at my discretion.
This could include a replacement, store credit, partial reimbursement, or another reasonable solution depending on the circumstances.
REFUND POLICY- THE BASICS
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
Questions & Concerns
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.